​​Claims Services

Great American Custom Claims Services emphasizes personal, specialized service to our producers and insureds.  We are proud to have the opportunity to fulfill our promise in the insurance contracts.  Our experienced claims staff averages over 27 years in the industry.  We are staffed with licensed, specialized claims professionals who can handle claims in all 50 states and all over the world.  Our diverse range of expertise covers complex claims arising from excess casualty and umbrella, and; professional liability and general liability including; construction defect and owners, landlords, and tenants. Owner, landlord, and tenants is an area our trained professionals  assist in risk management and  loss control measures to work with our internal partners to evaluate exposures from both an underwriting and claims perspective.

From evolving case law to advancements in technology, to keep current with changes, we are committed to ongoing education and training of our professional claims staff.  

Along with our carefully chosen network of attorneys, experts and independent adjusters, we collaborate with our customers to yield optimum results while minimizing disruption to their business. This close and unique understanding of our insureds' business, gives us the ability to identify key trends affecting their industry and adapt to their needs.

John Surich​
Divisional Senior Vice President - Claims​​​​